Frequently Asked Questions

Photo of staff jumping into Big Bag


We are located at: 8 Grange Road, Cineleisure #09-01 Singapore 239695

For more details on how to get here, check out our Location page.

One of the great things about trampolining is that anyone can do it, from young children to their parents and even grandparents. However, to ensure everyone is safe, we do have age and size limits designed to make sure big people don’t accidentally bump into small people.

For Junior Jumpers, you must be below 4 years old and able to walk unassisted to qualify for Junior Jumper tickets and Junior Jumper Parties. For added safety, we have a weight limit on the trampolines of 120kg. If you are above this weight, you will be unable to bounce.

Children under 12 years and under must be supervised by a parent/guardian at all times whilst visiting bounce. parent/guardian must be over the age of 18.

supervising guests do not need to pay entry if they are spectating from the cafe / waiting area. 

for children who require closer supervision, we recommend purchasing a ticket so that you can join them.

We recommend booking in advance to ensure you can jump when you want. Most weekends and holidays sell out in advance and walk-ins cannot be accommodated if we are sold out. You can check for available slots on our Book Now page.

Unfortunately all bookings must be paid online through the payment portal at booking stage. If you are unable to do this online, you can make a booking over the counter with cash, however this will mean you are not booking in advance and run the risk of missing out or waiting for a session with available space.

All bookings are non-refundable and non-transferable. If you have further concerns about this, please contact us at 68162879 (9am-6pm) or email

If you can’t get through our phone number, try sending us an email instead and we will get back to you shortly.

We recommend arriving 20 minutes prior to your session to allow time for registration and completion of waivers. You can also complete your waiver online before arriving to save time.

Give us a call on 68162879 (9am-6pm) to speak to our BOUNCE customer service team member. If you can’t get through our phone number, try sending us an email to instead and we will get back to you shortly.

We recommend athletic clothing with some stretch. BOUNCE approved socks (that provide extra grip) are required on the trampolines to prevent slipping and lace-up covered shoes are compulsory to access X-Park. You must purchase these socks separately; they are not included in the admission fee, but they are yours to keep and can be used in subsequent visits. Please note that there are no shower facilities at BOUNCE. If necessary, you can change in washrooms.

Due to our food health & safety policy, outside food and beverages & self-catering is not allowed. You are however welcome to bring your own water. 

There are open and paid lockers available for you to store your belongings.

Yes – A discount applies for any booking of 10 or more people. Call us at 68162879 (9am-6pm) or email for rates. If you can’t get through our phone number, try sending us an email instead and we will get back to you shortly.

5, 10 & 20 Multi Visit Passes (MVP) are the ultimate gift for birthdays, festive seasons or for yourself to work on your freestyle moves! You can purchase them online here and have them shipped directly to you or over the counters.

Based on our trampoline manufacturer’s safety standards, the weight limit for an individual jumper at BOUNCE is 120kg. Our policy is to recommend anyone with individual weight-related concerns to consult a physician and receive medical clearance for rigorous physical activity on an unstable surface before engaging in trampoline jumping at BOUNCE.

As Olympic-grade trampolines are used in these areas, it is recommended for experienced jumpers only. Patrons must be over 110cm in height to use the performance trampolines.

Yes! Trampolining is one of the best form of exercise there is! Click here for the health benefits of trampolining.

Safety is the number one priority at BOUNCE. For details, see our Safety Policy.

Our BOUNCE socks have been tested for our trampolines, and as we cannot guarantee the same level of quality in alternative socks, we do not allow other brands to be worn. Once purchased, they are yours to keep to be used again at all subsequent visits.

If you’re running late, you are still able to attend your BOUNCE session and you can start bouncing as soon as you arrive after checking in at reception. Unfortunately, we are unable to extend your jump after your session, so you will still need to exit the trampolines at your scheduled finish time.